Welcome to Golders Green Florist, your trusted source for online flower delivery in Golders Green and neighbouring areas. These Terms & Conditions outline the legal agreement between you, our customer, and Golders Green Florist regarding your use of our website and the purchase of our floral products and flower delivery services. Please read these Terms & Conditions carefully before placing an order, as they set out your rights and obligations as well as ours. By accessing, browsing, or using our website and making a purchase, you accept these Terms & Conditions in full. If you do not agree with any part of these conditions, you should not use our website or place an order.
These Terms & Conditions apply exclusively to flower deliveries and related services offered through our website to customers located within Golders Green and the surrounding areas.
Our order process is designed to be straightforward and user-friendly, ensuring your online flower delivery experience with Golders Green Florist is seamless. You can select items from our curated range of flower bouquets and arrangements, add gifts or upgrade options, and proceed to checkout.
To place an order, follow these steps:
Once your order is submitted, you will receive an automated confirmation via the website notification or to the address you provided. Acceptance of your order and the formation of a legally binding contract only occurs when we confirm acceptance in writing, either by email or through order dispatch notification. We reserve the right to decline any order at our discretion, in which case you will be notified and any payment already made will be refunded.
All floral products and gift items are subject to availability. As flowers are natural, seasonal products, certain varieties or colours may not always be available. In case a particular flower or component of a bouquet is unavailable, we reserve the right to substitute it with a product of equal or higher value and similar style and quality, maintaining the overall design and presentation. If a significant change is required, you will be notified or consulted where possible.
Images displayed on our website are for illustrative purposes only. The actual arrangement delivered may occasionally differ slightly in appearance due to seasonal or regional variations, but the quality and value will always be maintained.
Prices for all products and delivery services are clearly stated on our website and are inclusive of VAT where applicable. Prices are subject to change at any time but this will not affect any order which has already been confirmed.
We accept online payments through secure payment gateways as indicated on the checkout page. The total cost of your order, including any applicable delivery fees, will be displayed prior to payment. By submitting an order, you confirm that you are authorised to use the chosen payment method.
Payments must be received in full at the time of ordering before any goods are despatched. If your payment is declined or not authorised, your order will not be processed and we will inform you as soon as possible. Any refunds, where applicable, will be processed using the original payment method.
We deliver to addresses in Golders Green and many surrounding areas as specified on our website. Please ensure you provide complete and accurate delivery details at the time of ordering to facilitate a successful flower delivery. Deliveries will be made on the chosen date during our standard delivery hours.
While we make every effort to deliver on your preferred date and within requested time slots if offered, specific delivery times cannot be guaranteed due to variables beyond our control. Should we be unable to deliver your order due to reasons such as incorrect address details, the absence of the recipient, or access restrictions, we will endeavour to contact you to arrange redelivery. Additional charges may apply in these circumstances.
Risk in the goods passes to you once delivery is completed at the address specified in your order. Please note that in shared buildings or workplaces, flowers may be left with reception or designated persons as per usual local delivery practices if the recipient is unavailable.
If you wish to cancel or amend your order, please contact us as soon as possible after placing it. Because of the perishable nature of flowers and the need for timely preparation of orders, the ability to cancel or amend may vary depending on the proximity of your requested delivery date.
Cancellations made more than 24 hours prior to the scheduled delivery date will be refunded in full, except during peak floral occasions (such as Valentine’s Day, Mother’s Day, or Christmas), where notice requirements may vary and may be specified on the website during those periods. Cancellations received less than 24 hours before delivery may result in partial or no refund, depending on whether preparation or dispatch of your order has commenced.
Amendments (such as changes to the delivery address, card message, or product selection) can generally be accommodated if requested in time. We cannot guarantee changes after an order has been processed for dispatch.
In the rare event your order is not delivered as scheduled, or if you are dissatisfied with the quality or freshness of your flowers, please notify us immediately upon receipt or within 24 hours. We pride ourselves on the quality of our Golders Green flower delivery and will investigate complaints promptly. Resolutions may include redelivery, replacement, or refund at our discretion, subject to satisfactory evidence being provided.
Complaints made later than 48 hours after delivery will be considered on a case-by-case basis, as flowers are perishable and their condition can deteriorate rapidly.
Golders Green Florist strives to ensure all products and services meet high standards of quality and reliability. However, to the maximum extent permitted by law, we disclaim any liability for all losses (including but not limited to direct, indirect, incidental, or consequential loss) arising in connection with your use of our website, orders placed, or products supplied, except where such losses are caused by our negligence or breach of statutory duty.
We are not liable for failure to perform or delays caused by circumstances beyond our reasonable control (such as adverse weather, interruptions in supply, vehicle breakdowns, or public holidays).
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud.
You agree that, in providing flower delivery to Golders Green and surrounding areas, our total liability in respect of any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total price of the order in question.
You agree to use our website and services only for lawful purposes and not for fraudulent activity. You warrant that all information provided by you, including recipient and delivery details, are correct, accurate, and up-to-date.
Our flower products are intended for personal use or as gifts only and not for resale or commercial purposes without our prior written agreement.
We treat your personal information with the utmost care and process it in accordance with applicable data protection laws. Information collected during the order process will only be used for fulfilling orders, providing customer service, and, if you opt in, for informing you of our future offers and services. Please refer to our Privacy Policy for more details.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to our website and apply to all orders placed thereafter. The Terms & Conditions applicable to your order are those in force at the time you place your order. We encourage you to review this page regularly to stay informed of any updates.
These Terms & Conditions and any contract for the purchase of products or services from Golders Green Florist are governed exclusively by the laws of England and Wales. By placing an order with us, you agree that any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions are intended to give all our Golders Green and surrounding area customers a clear understanding of their rights and our obligations relating to online flower delivery. If you have any questions regarding these Terms or a specific order, please get in touch with our customer service team for clarification.
Thank you for choosing Golders Green Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Golders Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Golders Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
